Spanish Support Specialist in Sofia — Relocation & Perks

Mercier Consultancy MD; Murcia; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training programs

Comprehensive health insurance and福利

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. You will assist customers via phone, email and live chat, delivering first-contact resolutions and maintaining accurate CRM records.

This on-site role requires relocation and EU passport, with opportunities for training and performance bonuses. Join a dynamic, international environment where you collaborate with teams across borders to optimize support workflows and

Qualifications

• Native or fluent Spanish required (spoken and written).
• English proficiency to communicate in a multicultural office.
• EU passport holder to facilitate relocation.
• Experience in customer support is a plus.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat.
• Resolve inquiries with a focus on first-contact resolution.
• Maintain accurate records in our CRM system.

Skills

Spanish (native fluency)

English proficiency

Customer service mindset

Strong communication

Willingness to relocate

Education

Experience in customer support

Tools

CRM software

Live chat tools

Job description

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. You will assist customers via phone, email and live chat, delivering first-contact resolutions and maintaining accurate CRM records.

This on-site role requires relocation and EU passport, with opportunities for training and performance bonuses. Join a dynamic, international environment where you collaborate with teams across borders to optimize support workflows and