Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Murcia; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training programs

Comprehensive health insurance and福利

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. You will assist customers via phone, email and live chat, delivering first-contact resolutions and maintaining accurate CRM records.

This on-site role requires relocation and EU passport, with opportunities for training and performance bonuses. Join a dynamic, international environment where you collaborate with teams across borders to optimize support workflows and

Qualifications

• Native or fluent Spanish required (spoken and written).
• English proficiency to communicate in a multicultural office.
• EU passport holder to facilitate relocation.
• Experience in customer support is a plus.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat.
• Resolve inquiries with a focus on first-contact resolution.
• Maintain accurate records in our CRM system.

Skills

Spanish (native fluency)

English proficiency

Customer service mindset

Strong communication

Willingness to relocate

Education

Experience in customer support

Tools

CRM software

Live chat tools

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Spanish Speaking Support Specialist

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a global environment while enjoying the vibrant professional landscape of Sofia.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector
• Resolve technical and general inquiries with a focus on first-contact resolution
• Maintain accurate records of customer interactions within our internal CRM system
• Act as a primary brand ambassador for our international clients, ensuring a premium service experience
• Collaborate with international teams to optimize support workflows and communication strategies
• Contribute to the continuous improvement of support protocols to enhance client satisfaction

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role
• Strong proficiency in English to communicate within our multicultural office
• Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs
• Previous experience in customer support services or a similar client-facing industry is considered an advantage
• Excellent interpersonal skills and a proactive, problem-solving mindset
• Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Comprehensive Health Insurance and additional benefits
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless
• Monthly Performance Bonus to reward your dedication and results
• A modern, collaborative office environment in the heart of Sofia
• And Much More..

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich historical culture, breathtaking natural landscapes, and a surprisingly warm climate. Bulgaria has become a premier destination for expats, providing an ideal setting to balance a growing professional career with a high quality of life.

Beyond the career opportunities, Bulgaria is celebrated for its affordable cost of living, exquisite local cuisine, and welcoming community. Choosing this path means settling into a vibrant culture where your relocation is fully supported, ensuring you feel at home in Bulgaria from day one.