Spanish-Speaking CS Agent in Bulgaria (Relocation Included)

Mercier Consultancy MD; Bilbao; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Multicultural Workplace

Résumé du poste

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Spanish Speaking Customer Service Agent to deliver exceptional support to Spanish-speaking clients across multiple channels. You will work in a fast-paced international environment, collaborating with colleagues to resolve inquiries and ensure customer satisfaction.

Requirements include native or fluent Spanish, proficiency in English, and experience in customer support or BPO.

Qualifications

• Native or fluent Spanish (spoken and written).
• Professional proficiency in English to work in an international environment.
• Previous experience in Customer Support Services or fast-paced BPO preferred.
• Strong problem-solving and multitasking abilities.
• Valid EU passport or eligibility to work in Bulgaria.

Responsabilités

• Deliver exceptional support to Spanish-speaking clients across multiple channels.
• Resolve inquiries and technical challenges while maintaining high service standards.
• Build positive relationships with international customers and ensure satisfaction.
• Collaborate with cross-functional teams to streamline workflows and improve efficiency.
• Document customer interactions and resolutions in the internal database.
• Stay updated on product developments and service policies.

Connaissances

Spanish fluent

English proficiency

Customer support

Problem solving

EU work eligibility

Description du poste

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Spanish Speaking Customer Service Agent to deliver exceptional support to Spanish-speaking clients across multiple channels. You will work in a fast-paced international environment, collaborating with colleagues to resolve inquiries and ensure customer satisfaction.

Requirements include native or fluent Spanish, proficiency in English, and experience in customer support or BPO.