Spanish-Speaking Support Specialist in Sofia (Relocation Paid)

Mercier Consultancy MD; Sevilla; Presencial; EUR 16.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Office in Sofia

Descripción de la vacante

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. The role requires native or fluent Spanish and strong English skills to serve an international client base.

Successful candidates will relocate with a fully paid package, benefit from a competitive monthly salary, and participate in comprehensive training. A modern office in Sofia provides a collaborative environment and growth opportunities.

Formación

• Native or fluent Spanish is mandatory.
• Strong English proficiency for multicultural collaboration.
• EU passport holder required to facilitate relocation to Bulgaria.
• Prior experience in customer support or a client-facing role is advantageous.

Responsabilidades

• Provide high-quality customer support via phone, email, and live chat.
• Resolve inquiries with emphasis on first-contact resolution.
• Maintain accurate records of interactions in the CRM system.
• Represent the brand to international clients and ensure premium service quality.
• Collaborate with global teams to optimize support workflows and communication.
• Contribute to ongoing improvements of support protocols.

Conocimientos

Spanish (native/fluent)

English (strong)

CRM software

Herramientas

CRM system

Descripción del empleo

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. The role requires native or fluent Spanish and strong English skills to serve an international client base.

Successful candidates will relocate with a fully paid package, benefit from a competitive monthly salary, and participate in comprehensive training. A modern office in Sofia provides a collaborative environment and growth opportunities.