Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Sevilla; In loco; EUR 16.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Office in Sofia

Descrizione del lavoro

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our customer support team in Sofia, Bulgaria. The role requires native or fluent Spanish and strong English skills to serve an international client base.

Successful candidates will relocate with a fully paid package, benefit from a competitive monthly salary, and participate in comprehensive training. A modern office in Sofia provides a collaborative environment and growth opportunities.

Competenze

• Native or fluent Spanish is mandatory.
• Strong English proficiency for multicultural collaboration.
• EU passport holder required to facilitate relocation to Bulgaria.
• Prior experience in customer support or a client-facing role is advantageous.

Mansioni

• Provide high-quality customer support via phone, email, and live chat.
• Resolve inquiries with emphasis on first-contact resolution.
• Maintain accurate records of interactions in the CRM system.
• Represent the brand to international clients and ensure premium service quality.
• Collaborate with global teams to optimize support workflows and communication.
• Contribute to ongoing improvements of support protocols.

Conoscenze

Spanish (native/fluent)

English (strong)

CRM software

Strumenti

CRM system

Descrizione del lavoro

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Spanish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a global environment while enjoying the vibrant professional landscape of Sofia.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector
• Resolve technical and general inquiries with a focus on first-contact resolution
• Maintain accurate records of customer interactions within our internal CRM system
• Act as a primary brand ambassador for our international clients, ensuring a premium service experience
• Collaborate with international teams to optimize support workflows and communication strategies
• Contribute to the continuous improvement of support protocols to enhance client satisfaction

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role
• Strong proficiency in English to communicate within our multicultural office
• Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs
• Previous experience in customer support services or a similar client-facing industry is considered an advantage
• Excellent interpersonal skills and a proactive, problem-solving mindset
• Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Comprehensive Health Insurance and additional benefits
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless
• Monthly Performance Bonus to reward your dedication and results
• A modern, collaborative office environment in the heart of Sofia
• And Much More..

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich historical culture, breathtaking natural landscapes, and a surprisingly warm climate. Bulgaria has become a premier destination for expats, providing an ideal setting to balance a growing professional career with a high quality of life.

Beyond the career opportunities, Bulgaria is celebrated for its affordable cost of living, exquisite local cuisine, and welcoming community. Choosing this path means settling into a vibrant culture where your relocation is fully supported, ensuring you feel at home in Bulgaria from day one.