Spanish-Speaking iRobot Support Specialist - Relocation

Mercier Consultancy Group; Madrid; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. You will provide technical support for iRobot products, help customers over phone, email and chat, and troubleshoot smart home connectivity issues.

This role includes fully paid relocation, training, and a monthly salary with performance bonuses, reflecting our commitment to growth in Europe’s tech scene and your professional development.

Qualifications

• Native or fluent Spanish (written and spoken).
• Experience in technical support or customer service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality technical support for iRobot products.
• Resolve inquiries via phone, email, and chat.
• Diagnose and troubleshoot smart home connectivity issues.
• Document interactions and resolutions.
• Stay updated on iRobot hardware and software.
• Collaborate with global support to improve customer satisfaction.
• Escalate complex cases as needed.

Skills

Spanish fluency

Technical support

Customer service

Communication skills

Tools

CRM systems

Chat & email support

Job description

Mercier Consultancy Group is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. You will provide technical support for iRobot products, help customers over phone, email and chat, and troubleshoot smart home connectivity issues.

This role includes fully paid relocation, training, and a monthly salary with performance bonuses, reflecting our commitment to growth in Europe’s tech scene and your professional development.