Spanish-Speaking CS Agent — Sofia (Relocation Paid)

Mercier Consultancy MD; La Coruña; On-site; EUR 17,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Multicultural Workplace

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Customer Service Agent to join our team in Sofia, Bulgaria. You will deliver support to Spanish-speaking clients across channels, resolve inquiries, and maintain high service standards in an international setting.

Requirements include native or fluent Spanish, English proficiency, and a customer-service mindset. Attractive salary, fully paid training, health insurance, relocation, and performance bonuses are offered.

Qualifications

• Native or fluent Spanish is mandatory for this role.
• Professional English to work in an international environment.
• Experience in Customer Support/ BPO preferred.
• Strong problem-solving and multitasking abilities.
• Valid EU passport or eligibility to work in Bulgaria.

Responsibilities

• Deliver exceptional support to Spanish-speaking clients across multiple channels.
• Resolve complex inquiries and technical issues with accuracy.
• Build positive relationships with international customers.
• Collaborate with cross-functional teams to improve workflows.
• Document interactions and resolutions in the internal database.
• Stay updated on product developments and policies.
• Contribute to continuous improvement of the support department.

Skills

Spanish (native/fluency)

English proficiency

Customer service

Multitasking

Job description

Mercier Consultancy Group is seeking a Spanish Speaking Customer Service Agent to join our team in Sofia, Bulgaria. You will deliver support to Spanish-speaking clients across channels, resolve inquiries, and maintain high service standards in an international setting.

Requirements include native or fluent Spanish, English proficiency, and a customer-service mindset. Attractive salary, fully paid training, health insurance, relocation, and performance bonuses are offered.