Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Madrid; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. You will provide technical support for iRobot products, help customers over phone, email and chat, and troubleshoot smart home connectivity issues.

This role includes fully paid relocation, training, and a monthly salary with performance bonuses, reflecting our commitment to growth in Europe’s tech scene and your professional development.

Qualifications

• Native or fluent Spanish (written and spoken).
• Experience in technical support or customer service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality technical support for iRobot products.
• Resolve inquiries via phone, email, and chat.
• Diagnose and troubleshoot smart home connectivity issues.
• Document interactions and resolutions.
• Stay updated on iRobot hardware and software.
• Collaborate with global support to improve customer satisfaction.
• Escalate complex cases as needed.

Skills

Spanish fluency

Technical support

Customer service

Communication skills

Tools

CRM systems

Chat & email support

Job description

Spanish Speaking iRobot Support Specialist

Job Overview

We are currently seeking a dynamic professional to join our team in Sofia for the Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect fit for a tech-savvy individual passionate about the consumer electronics industry who is looking to grow their career within a fast-paced, high-innovation environment.

Key Responsibilities

• Provide high-quality technical support for iRobot products within the consumer electronics sector.
• Resolve customer inquiries via phone, email, and chat, maintaining excellent service standards.
• Diagnose and troubleshoot smart home connectivity issues for our Spanish-speaking clientele.
• Maintain detailed documentation of consumer interactions and technical resolutions.
• Stay updated on the latest iRobot hardware and software innovations to provide expert-level guidance.
• Collaborate with the global support team to improve customer satisfaction and efficiency.
• Escalate complex technical cases to the relevant departments while managing the customer experience.
• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in consumer electronics and smart home technology.
• Excellent communication skills and a professional, patient demeanor.
• Previous experience in a technical support or customer service role is highly desirable.
• Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development within one of the best Spanish-speaking jobs in Europe.
• And Much More…

Life in Bulgaria

Sofia is an emerging hub for international talent, offering a unique blend of historical architecture and modern city living. As you explore jobs in Bulgaria, you will discover a country with a fantastic climate, vibrant nightlife, and a thriving expat community that makes settling into your new home a seamless experience.

Relocating to Bulgaria provides an exceptional quality of life with affordable living costs and world-class hospitality. From the stunning Vitosha Mountain views to the incredible local cuisine, choosing this Spanish Speaking iRobot Support Specialist position in Bulgaria is the perfect way to advance your professional journey while enjoying everything that beautiful Bulgaria has to offer.