Portuguese Speaking iRobot Support Specialist - Relocation

Mercier Consultancy Group; España; On-site; EUR 22,000 - 39,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a Portuguese Speaking iRobot Support Specialist to join its team in Bulgaria. You will provide expert technical assistance to Portuguese-speaking clients, troubleshoot hardware and software, and ensure top-level customer satisfaction.

Relocation to Sofia is provided, with comprehensive training, health insurance, and a competitive monthly salary in a global consumer electronics environment.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Provide expert technical support and troubleshooting for iRobot products.
• Handle customer inquiries via phone, email, and live chat in Portuguese.
• Diagnose hardware and software issues and guide users to solutions.
• Document interactions in CRM systems to maintain QA standards.
• Collaborate with international support teams on product updates.
• Translate technical documentation for the Portuguese market.

Skills

Portuguese fluency

Customer service

Technical troubleshooting

Communication

Education

EU passport

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Portuguese Speaking iRobot Support Specialist to join its team in Bulgaria. You will provide expert technical assistance to Portuguese-speaking clients, troubleshoot hardware and software, and ensure top-level customer satisfaction.

Relocation to Sofia is provided, with comprehensive training, health insurance, and a competitive monthly salary in a global consumer electronics environment.