Spanish Speaking CS Agent | Relocation & Training

Mercier Consultancy MD; Vitoria; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Multicultural workplace

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Customer Service Agent to join our Sofia-based team in Bulgaria. You will support Spanish-speaking clients across multiple channels and work in an international environment with professional growth opportunities.

We offer a fully paid training program, health insurance, relocation package, and a monthly performance bonus. Fluency in Spanish and English is essential, plus a proactive, customer-centric mindset and the ability to thrive in a

Qualifications

• Native or fluent Spanish (written and spoken).
• Professional English proficiency for international work.
• Experience in customer support or fast-paced BPO preferred.
• Strong problem-solving and multitasking abilities.
• Valid EU passport or work eligibility for Bulgaria.

Responsibilities

• Provide exceptional support to Spanish-speaking clients across channels.
• Resolve inquiries and technical issues while maintaining high standards.
• Build positive relationships with international customers.
• Collaborate with cross-functional teams to improve workflows and efficiency.
• Document interactions and resolutions accurately in the database.
• Stay updated on product developments and policies to provide relevant help.
• Suggest continuous improvements to the support process.

Skills

Spanish fluency

English proficiency

Customer service experience

Job description

Mercier Consultancy Group is seeking a Spanish Speaking Customer Service Agent to join our Sofia-based team in Bulgaria. You will support Spanish-speaking clients across multiple channels and work in an international environment with professional growth opportunities.

We offer a fully paid training program, health insurance, relocation package, and a monthly performance bonus. Fluency in Spanish and English is essential, plus a proactive, customer-centric mindset and the ability to thrive in a