Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Vitoria; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Multicultural workplace

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Customer Service Agent to join our Sofia-based team in Bulgaria. You will support Spanish-speaking clients across multiple channels and work in an international environment with professional growth opportunities.

We offer a fully paid training program, health insurance, relocation package, and a monthly performance bonus. Fluency in Spanish and English is essential, plus a proactive, customer-centric mindset and the ability to thrive in a

Qualifications

• Native or fluent Spanish (written and spoken).
• Professional English proficiency for international work.
• Experience in customer support or fast-paced BPO preferred.
• Strong problem-solving and multitasking abilities.
• Valid EU passport or work eligibility for Bulgaria.

Responsibilities

• Provide exceptional support to Spanish-speaking clients across channels.
• Resolve inquiries and technical issues while maintaining high standards.
• Build positive relationships with international customers.
• Collaborate with cross-functional teams to improve workflows and efficiency.
• Document interactions and resolutions accurately in the database.
• Stay updated on product developments and policies to provide relevant help.
• Suggest continuous improvements to the support process.

Skills

Spanish fluency

English proficiency

Customer service experience

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking the best jobs in Bulgaria.

Spanish Speaking Customer Service Agent

Job Overview

We are currently seeking a dynamic professional for our Spanish Speaking Customer Service Agent position in Bulgaria, based in the heart of Sofia. This role is a cornerstone of our client's success within the competitive Customer Support Services industry, offering a perfect blend of professional growth and a premium international lifestyle.

Key Responsibilities

• Deliver exceptional support to Spanish-speaking clients across multiple communication channels within the Customer Support Services sector
• Resolve complex inquiries and technical challenges with precision, maintaining the high service standards expected at Mercier Consultancy Group
• Cultivate positive relationships with international customers, ensuring high levels of satisfaction and brand loyalty
• Collaborate with cross-functional teams to streamline workflows and improve overall service efficiency
• Accurately document customer interactions and case resolutions in the company's internal database
• Stay updated on product developments and service policies to provide accurate and relevant assistance
• Contribute to the continuous improvement of the support department through proactive feedback and innovation

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role
• Professional proficiency in English to work within our international environment
• Previous experience in the Customer Support Services industry or a fast-paced BPO environment is highly preferred
• Strong problem-solving skills and the ability to multitask effectively
• Valid EU passport (or eligibility to work in Bulgaria) is required
• A customer-centric mindset with a passion for excellence in service delivery

Benefits

What We Offer

• Competitive Monthly Salary reflecting your talent and experience
• Fully Paid Training to ensure your success in the Customer Support Services field
• Comprehensive Health Insurance package for your peace of mind
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus based on your individual achievements
• A vibrant, multicultural workplace in one of the most exciting cities for Spanish-speaking jobs

Life in Bulgaria

Bulgaria is a hidden gem in Europe, offering an exceptional quality of life that blends history with a modern, buzzing urban atmosphere. Living in Sofia, you will enjoy a Mediterranean-influenced climate, a low cost of living, and a rich cultural landscape that makes Bulgaria one of the most desirable destinations for expats seeking professional growth. Beyond the professional benefits, Bulgaria provides an incredible food scene, stunning mountain landscapes, and easy access to historic sites. As you embark on your career with us, you will find that Bulgaria offers the perfect balance of work and leisure, making your transition to one of our Spanish-speaking jobs a truly life-changing experience.