Spanish-speaking Customer Service Agent – Lisbon

Cross Border Talents; Portugalete; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Meal allowance

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service agent fluent in Spanish and English to assist travellers by phone, email and chat, and to create, modify and cancel bookings. You will turn complaints into satisfied customers as part of a dynamic, travel-focused team.

Role requires 6+ months in customer service, Spanish C1 and English B2, and flexibility for rotating shifts (Mon-Sun, 08:00–21:00) with EU work authorisation. Based in Lisbon, Portugal.

Qualifications

• Spanish C1 proficiency and English B2 proficiency are required.
• 6+ months of customer service or call centre experience.
• Flexible for rotating shifts (Monday to Sunday, 08:00–21:00, 2 days off).

Responsibilities

• Help passengers by phone, email and chat.
• Create, change and cancel bookings.
• Turn complaints into happy customers.

Skills

Spanish C1

English B2

Job description

Cross Border Talents in Lisbon is seeking a Customer Service agent fluent in Spanish and English to assist travellers by phone, email and chat, and to create, modify and cancel bookings. You will turn complaints into satisfied customers as part of a dynamic, travel-focused team.

Role requires 6+ months in customer service, Spanish C1 and English B2, and flexibility for rotating shifts (Mon-Sun, 08:00–21:00) with EU work authorisation. Based in Lisbon, Portugal.