Spanish Customer Service Agent - Lisbon | Welcome Bonus

Hiring International Academy; Portugalete; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Monthly performance bonus €120

Meal allowance €7.63/day

Job summary

Hiring International Academy is seeking a Customer Service agent for Lisbon, Portugal. You will assist passengers by phone, email and chat, handling bookings and changes while delivering outstanding service.

The role requires Spanish C1 and English B2, 6+ months in customer service, and flexibility for rotating shifts in a busy travel environment. EU work authorisation and living in Portugal are needed.

Qualifications

• 6+ months of customer service or call centre experience
• Spanish C1 and English B2
• Flexible for rotating shifts (Mon–Sun, 08:00–21:00)
• EU work authorisation living in Portugal

Responsibilities

• Help passengers by phone, email and chat
• Create, change and cancel bookings
• Turn complaints into happy customers

Skills

Customer service

Communication

Bilingual Spanish/English

Tools

Amadeus

Sabre

Galileo

Job description

Hiring International Academy is seeking a Customer Service agent for Lisbon, Portugal. You will assist passengers by phone, email and chat, handling bookings and changes while delivering outstanding service.

The role requires Spanish C1 and English B2, 6+ months in customer service, and flexibility for rotating shifts in a busy travel environment. EU work authorisation and living in Portugal are needed.