Spanish-Speaking Customer Care Advisor – Lisbon

Cross Border Talents; Portugalete; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight ticket reimbursement

Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team in Lisbon for November and December. You’ll respond to customer questions via phone, email and live chat, delivering clear information and empathy to resolve issues in a fast-paced digital environment.

You must be eligible to work in Portugal, able to work in Lisbon, and comfortable with full-time 40-hour weeks on a rotating schedule.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to work in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English

Typing speed 20+ wpm

Communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Job description

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team in Lisbon for November and December. You’ll respond to customer questions via phone, email and live chat, delivering clear information and empathy to resolve issues in a fast-paced digital environment.

You must be eligible to work in Portugal, able to work in Lisbon, and comfortable with full-time 40-hour weeks on a rotating schedule.