Bilingual Airline Customer Experience Agent - Lisbon

Cross Border Talents; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus

Monthly performance bonus

Descripción de la vacante

Cross Border Talents in Lisbon is hiring to support customers of a well-known Spanish airline, in a city famed for architecture, culture and Mediterranean lifestyle.

The role is full-time, on-site with rotating shifts. You will communicate in Spanish (C1) and English (B2), handling high volumes by phone and delivering an empathetic, solution-focused experience. Expect a base salary of €19,623.34 gross/year plus a €1,000 welcome bonus and a €120/month performance bonus.

Formación

• Fluent Spanish (C1) and English (B2) required.
• Previous customer service experience required.
• Experience handling high-volume calls.
• Resilience in sensitive situations and strong communication skills.
• Availability for rotating shifts.

Responsabilidades

• Support airline customers by phone, with a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented in stressful situations.
• Make good decisions in real time.

Conocimientos

Spanish (C1)

English (B2)

Customer service

High-volume calls

Empathy

Communication

Decision-making under pressure

Rotating shifts

Descripción del empleo

Cross Border Talents in Lisbon is hiring to support customers of a well-known Spanish airline, in a city famed for architecture, culture and Mediterranean lifestyle.

The role is full-time, on-site with rotating shifts. You will communicate in Spanish (C1) and English (B2), handling high volumes by phone and delivering an empathetic, solution-focused experience. Expect a base salary of €19,623.34 gross/year plus a €1,000 welcome bonus and a €120/month performance bonus.