Lisbon: Spanish-Speaking Customer Care Pro

Cross Border Talents; Donostia/San Sebastián; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Job summary

Cross Border Talents seeks fluent Spanish speakers to join its Customer Care team for a 12-month contract in Lisbon, Portugal. The role is full-time (40 hours/week) with 8-hour rotating shifts, providing a dynamic, international work setting.

Eligible candidates must be able to work in Portugal, with flight reimbursement and health insurance offered. Portuguese language classes are provided to help you settle in Lisbon.

Qualifications

• Fluent Spanish written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email, and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English

Typing 20+ wpm

Customer-focused mindset

Fast-paced environment

Job description

Cross Border Talents seeks fluent Spanish speakers to join its Customer Care team for a 12-month contract in Lisbon, Portugal. The role is full-time (40 hours/week) with 8-hour rotating shifts, providing a dynamic, international work setting.

Eligible candidates must be able to work in Portugal, with flight reimbursement and health insurance offered. Portuguese language classes are provided to help you settle in Lisbon.