Spanish-Speaking Customer Service Rep – Lisbon

Cross Border Talents; Portugalete; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Monthly performance bonus €120

Meal allowance €7.63 per working day

Job summary

Cross Border Talents in Lisbon seeks a Customer Service agent fluent in Spanish (C1) with English (B2) for multi-channel support. You will assist passengers by phone, email and chat, and handle bookings from start to finish.

The role requires 6+ months in customer service, willingness to work rotating hours (Mon-Sun, 08:00–21:00), and EU work authorization for Portugal. Competitive bonuses supplement base pay.

Qualifications

• 6+ months of customer service experience.
• Flexibility for rotating shifts (Mon-Sun, 08:00–21:00).
• EU living status and work authorization in Portugal.

Responsibilities

• Help passengers by phone, email and chat.
• Create, change and cancel bookings.
• Turn complaints into happy customers.

Skills

Spanish (C1)

English (B2)

Job description

Cross Border Talents in Lisbon seeks a Customer Service agent fluent in Spanish (C1) with English (B2) for multi-channel support. You will assist passengers by phone, email and chat, and handle bookings from start to finish.

The role requires 6+ months in customer service, willingness to work rotating hours (Mon-Sun, 08:00–21:00), and EU work authorization for Portugal. Competitive bonuses supplement base pay.