Airline Support Agent - Bilingual Spanish/English, Lisbon

Cross Border Talents; Granada; Vor Ort; EUR 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Welcome bonus €1,000

Monthly performance bonus €120

Zusammenfassung

Cross Border Talents in Lisbon is seeking a friendly, professional customer service agent to support Spanish-speaking airline customers by phone. This on-site role is full-time (39 hours/week) with rotating shifts in a city known for architecture, culture, and lifestyle.

You'll handle high call volumes, stay calm under pressure, and deliver a great customer experience in Spanish (C1) and English (B2). A €1,000 welcome bonus and a monthly €120 performance bonus are offered.

Qualifikationen

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Availability for rotating shifts.

Aufgaben

• Support airline customers by phone, with focus on customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented in stressful situations.
• Make good decisions in real time.

Kenntnisse

Customer service

High-volume calls

Empathy

Decision making

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a friendly, professional customer service agent to support Spanish-speaking airline customers by phone. This on-site role is full-time (39 hours/week) with rotating shifts in a city known for architecture, culture, and lifestyle.

You'll handle high call volumes, stay calm under pressure, and deliver a great customer experience in Spanish (C1) and English (B2). A €1,000 welcome bonus and a monthly €120 performance bonus are offered.