Spanish Market Customer Success Manager | Onboarding & Growth

goFLUENT Group; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Dynamic culture

Private medical insurance

Global offices

Reduced hours on Fridays

Team-building events

Mentorship program

Learning opportunities

Job summary

goFLUENT Group is seeking a Customer Success Manager to expand our Spanish market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, building strong relationships and guiding onboarding as a product expert.

This role requires passion for customer success, excellent communication, and the ability to analyze data to drive engagement. You will collaborate with global teams and help identify upsell opportunities while championing learner

Qualifications

• Fluent Spanish language required.
• Proficient in English (intermediate).
• Excellent communication and relationship-management skills.
• Analytical mindset with ability to interpret client data.

Responsibilities

• Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead onboarding as goFLUENT product expert, ensuring a smooth and impactful start.
• Analyze client data, conduct business reviews, and implement strategies to increase satisfaction and engagement.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback to improve learner experience and contribute to product evolution.
• Share best practices and thought leadership in digital learning with clients.

Skills

Fluent Spanish

English Proficiency

Client relationships

Communication skills

Analytical mindset

Job description

goFLUENT Group is seeking a Customer Success Manager to expand our Spanish market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, building strong relationships and guiding onboarding as a product expert.

This role requires passion for customer success, excellent communication, and the ability to analyze data to drive engagement. You will collaborate with global teams and help identify upsell opportunities while championing learner