Customer Success Manager - Spanish Market

goFLUENT; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Dynamic culture

Private medical insurance

Global offices

Reduced hours on Fridays

Team-building events

Mentorship program

Learning opportunities

Job summary

goFLUENT Group is seeking a Customer Success Manager to expand our Spanish market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, building strong relationships and guiding onboarding as a product expert.

This role requires passion for customer success, excellent communication, and the ability to analyze data to drive engagement. You will collaborate with global teams and help identify upsell opportunities while championing learner

Qualifications

• Fluent Spanish language required.
• Proficient in English (intermediate).
• Excellent communication and relationship-management skills.
• Analytical mindset with ability to interpret client data.

Responsibilities

• Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead onboarding as goFLUENT product expert, ensuring a smooth and impactful start.
• Analyze client data, conduct business reviews, and implement strategies to increase satisfaction and engagement.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback to improve learner experience and contribute to product evolution.
• Share best practices and thought leadership in digital learning with clients.

Skills

Fluent Spanish

English Proficiency

Client relationships

Communication skills

Analytical mindset

Job description

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Spanish market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in Spanish
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 50 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events, Summer and Christmas parties as well as afterwork activities.
• Reduced hours every Friday of the year.
• Private medical insurance
• Reduced hours during August.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

Disability certificate will be valued.

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