Customer Success Manager - German market

goFLUENT; Madrid; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Global offices

Hybrid work culture

Onboarding & mentoring

Job summary

goFLUENT is seeking a Customer Success Manager to help expand the German market and ensure clients maximize the value of our digital learning solutions. You will be a key partner, fostering engagement and long-term growth in a fast-paced, dynamic environment.

Be a trusted advisor, guide seamless onboarding, and drive satisfaction by analyzing client data and conducting business reviews. Identify upsell opportunities while promoting continuous improvement and knowledge sharing across teams.

Qualifications

• Fluent or bilingual in German.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player with collaboration and knowledge-sharing.

Responsibilities

• Be a trusted advisor: Build and maintain strong relationships with clients and understand their evolving training needs.
• Lead onboarding: Guide new clients as goFLUENT product experts for a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to boost satisfaction.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize learner experience, and contribute to product evolution.
• Share expertise and insights: Provide clients with best practices, training optimization strategies, and thought leadership.

Skills

German language

English proficiency

Customer success

Communication

Organizational skills

Problem-solving

Job description

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.

• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in German

• Intermediate English proficiency

• Passionate about customer success and relationship management

• Exceptional communication and analytical skills

• Highly organized and adaptable to varied projects

• Proactive problem-solver with a growth mindset

• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

• Reduced working hours on fridays as well as the month of August.

• Medical insurance.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/