Spanish-Speaking Remote Customer Success Manager

Appinio; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MacBook provided

Mobility budget / NAVIT access

Co-working spaces in Madrid

Flexible vacation policy

Descripción de la vacante

Appinio seeks a Customer Success Manager to manage a portfolio of Spanish clients, driving adoption, ROI, and retention on our AI-powered insights platform. You will advise clients on integrating insights into decision making, coordinating with Research, Product, and Account teams to expand usage and ensure satisfaction.

The role requires strong Market Research background, experience in B2B customer success, and fluency in Spanish and English.

Formación

• Background in Market Research or data-driven insights.
• Experience supporting and consulting B2B customers in Customer Success or Account Management.
• Ability to balance customer success with retention and growth goals.

Responsabilidades

• End-to-End Research Project Management: Manage multiple tracking and ad-hoc projects from kickoff to final delivery.
• Daily Operational Contact: Serve as the primary point of contact for daily client requests and status updates.
• Research Scoping & Execution: Translate client questions into study designs and guide on surveys on the Appinio platform.
• Hands-on Onboarding & Enablement: Lead onboarding and platform trainings (virtual and on-site).
• Project Workflow & Account Health: Track activity, resolve blockers, maintain timeline momentum.
• Cross-Functional Delivery: Collaborate with Research Ops, Product, and Account Management.

Conocimientos

Market Research

Customer Success

Account Management

Spanish (C2)

English

Descripción del empleo

Appinio seeks a Customer Success Manager to manage a portfolio of Spanish clients, driving adoption, ROI, and retention on our AI-powered insights platform. You will advise clients on integrating insights into decision making, coordinating with Research, Product, and Account teams to expand usage and ensure satisfaction.

The role requires strong Market Research background, experience in B2B customer success, and fluency in Spanish and English.