German Market Customer Success Lead - Onboarding & Growth

goFLUENT; Málaga; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Mentoring program

Global exposure

Team-building events

Descripción de la vacante

goFLUENT is seeking a Customer Success Manager to expand our German market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, building strong relationships and guiding onboarding to drive adoption and renewals.

Join a fast-paced, dynamic team and help clients succeed with our language learning platform. Fluency in German and strong communication are essential, with a growth mindset and collaborative culture supporting your career growth.

Formación

• Fluent or bilingual in German.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who values collaboration and knowledge-sharing.

Responsabilidades

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Conocimientos

German fluent

English proficiency

Customer success

Relationship management

Communication skills

Analytical skills

Organized

Growth mindset

Team player

Descripción del empleo

goFLUENT is seeking a Customer Success Manager to expand our German market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, building strong relationships and guiding onboarding to drive adoption and renewals.

Join a fast-paced, dynamic team and help clients succeed with our language learning platform. Fluency in German and strong communication are essential, with a growth mindset and collaborative culture supporting your career growth.