Senior Enterprise Customer Success Leader

Talantir; Madrid; On-site; EUR 80,000 - 110,000; Full time

Job summary

Strategy is seeking a Senior Customer Success Manager to lead strategic and enterprise accounts in Madrid, Spain. You will guide customers through onboarding, adoption, and value realization while collaborating with Sales, Product, Support, and Engineering to ensure a seamless experience.

With 8+ years in customer success or related roles, you will manage executive relationships, drive ROI, and align platform capabilities with business outcomes. Fluency in Spanish and English is required.

Qualifications

• Fluent in Spanish and English with strong communication skills.
• Experience managing enterprise customer relationships and strategic accounts.
• Bachelor's degree in business, technology, or a related field.

Responsibilities

• Serve as primary contact for strategic and enterprise accounts, aligning roadmaps with customer priorities.
• Drive adoption, value realization, and renewal strategies across portfolios.
• Provide technical guidance on architecture, deployment, and best practices to optimize outcomes.
• Collaborate with Sales and Product to identify expansion opportunities and customer advocacy.

Skills

Spanish

English

Communication

Stakeholder management

Education

Bachelor's degree in business/tech or related field

Tools

Salesforce

CRM platforms

Job description

Strategy is seeking a Senior Customer Success Manager to lead strategic and enterprise accounts in Madrid, Spain. You will guide customers through onboarding, adoption, and value realization while collaborating with Sales, Product, Support, and Engineering to ensure a seamless experience.

With 8+ years in customer success or related roles, you will manage executive relationships, drive ROI, and align platform capabilities with business outcomes. Fluency in Spanish and English is required.