German-Speaking Customer Success Manager

goFLUENT; Madrid; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Global offices

Hybrid work culture

Onboarding & mentoring

Job summary

goFLUENT is seeking a Customer Success Manager to help expand the German market and ensure clients maximize the value of our digital learning solutions. You will be a key partner, fostering engagement and long-term growth in a fast-paced, dynamic environment.

Be a trusted advisor, guide seamless onboarding, and drive satisfaction by analyzing client data and conducting business reviews. Identify upsell opportunities while promoting continuous improvement and knowledge sharing across teams.

Qualifications

• Fluent or bilingual in German.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player with collaboration and knowledge-sharing.

Responsibilities

• Be a trusted advisor: Build and maintain strong relationships with clients and understand their evolving training needs.
• Lead onboarding: Guide new clients as goFLUENT product experts for a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to boost satisfaction.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize learner experience, and contribute to product evolution.
• Share expertise and insights: Provide clients with best practices, training optimization strategies, and thought leadership.

Skills

German language

English proficiency

Customer success

Communication

Organizational skills

Problem-solving

Job description

goFLUENT is seeking a Customer Success Manager to help expand the German market and ensure clients maximize the value of our digital learning solutions. You will be a key partner, fostering engagement and long-term growth in a fast-paced, dynamic environment.

Be a trusted advisor, guide seamless onboarding, and drive satisfaction by analyzing client data and conducting business reviews. Identify upsell opportunities while promoting continuous improvement and knowledge sharing across teams.