Spanish Market Customer Success Manager - Remote

Assessfirst; Madrid; À distance; EUR 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Remote work in Spain

Autonomy & flexibility

Team offsites

Competitive compensation

Résumé du poste

AssessFirst is expanding its Customer Success team in Spain. We are a fast-growing HR Tech company helping organizations predict talent performance by analyzing personality, motivations and learning ability. Join to own the Spanish customer journey from onboarding to renewal and drive measurable business value.

You will manage onboarding, health, adoption, and renewal readiness while collaborating with Sales, Product and Support teams to maximize customer retention and growth in Spain.

Qualifications

• 2+ years in Customer Success, Account Management or similar in B2B SaaS.
• Ability to structure onboarding and engagement strategies.
• Experience with product usage data and health scores is a plus.
• Excellent stakeholder management and communication with cross-functional teams.

Responsabilités

• Onboard and activate Spanish customers with defined success KPIs.
• Monitor health, adoption, and risk signals to drive renewal readiness.
• Conduct regular Success Reviews and connect adoption to business outcomes.
• Own renewals and identify expansion opportunities within portfolio.
• Collaborate with Sales, Support, Product and Science teams to improve the platform.

Connaissances

Customer success

Account management

B2B SaaS

Stakeholder management

English fluency

Spanish native speaker

Description du poste

AssessFirst is expanding its Customer Success team in Spain. We are a fast-growing HR Tech company helping organizations predict talent performance by analyzing personality, motivations and learning ability. Join to own the Spanish customer journey from onboarding to renewal and drive measurable business value.

You will manage onboarding, health, adoption, and renewal readiness while collaborating with Sales, Product and Support teams to maximize customer retention and growth in Spain.