Spanish & Galician Streaming Support Specialist

Cross Border Talents; Ourense; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Galician to join an international team for a 12-month contract. You will handle inquiries via phone, email, and digital channels, supporting account, billing, and technical questions.

The role requires Spanish & Galician fluency at C1/C2 and English at B1, with a customer-focused attitude and flexibility for rotating shifts. Company accommodation and health insurance are offered.

Formación

• Fluent Spanish & Galician (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Responsabilidades

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Conocimientos

Spanish & Galician

English (B1)

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Galician to join an international team for a 12-month contract. You will handle inquiries via phone, email, and digital channels, supporting account, billing, and technical questions.

The role requires Spanish & Galician fluency at C1/C2 and English at B1, with a customer-focused attitude and flexibility for rotating shifts. Company accommodation and health insurance are offered.