Spanish & Galician Support Specialist – Streaming (Lisbon)

Cross Border Talents; Pontevedra; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists to support a leading global streaming platform. You will handle Spanish and Galician inquiries via phone, email, and digital channels, manage accounts, billing, and technical questions, and work with a rotating schedule.

The role requires fluent Spanish and Galician (C1/C2) and good English (B1). Benefits include comprehensive health insurance, company accommodation option, and flight reimbursement.

Qualifications

• Fluent in Spanish and Galician (C1/C2)
• Good English communication skills (B1)
• Previous customer service experience is a plus
• Excellent communication and problem-solving abilities
• Comfortable using digital platforms and technology
• Positive, customer-focused, professional attitude
• Willingness to work on a rotating schedule

Responsibilities

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require escalation.

Skills

Spanish

Galician

English (B1)

Customer service

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists to support a leading global streaming platform. You will handle Spanish and Galician inquiries via phone, email, and digital channels, manage accounts, billing, and technical questions, and work with a rotating schedule.

The role requires fluent Spanish and Galician (C1/C2) and good English (B1). Benefits include comprehensive health insurance, company accommodation option, and flight reimbursement.