Spanish & Basque Customer Care Specialist – Lisbon

Tavrion Dynamics; Vitoria; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Company accommodation

Portuguese language classes

Job summary

Tavrion Dynamics is seeking Customer Care Specialists to join our international team in Lisbon, supporting a leading global streaming platform. You’ll be the first point of contact for customers, handling account questions, subscriptions, payments, and technical issues with a friendly, professional approach.

You should be fluent in Spanish and Basque at C1/C2 level, have good English (B1), and enjoy solving problems in a fast-paced digital environment.

Qualifications

• Fluent Spanish and Basque at C1/C2 level.
• Good English communication at B1.
• Previous customer service experience is a plus.
• Strong communication and problem-solving skills.
• Comfortable with digital platforms and technology.
• Positive, customer-focused attitude.
• Willing to work rotating shifts.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear solutions.
• Handle customer concerns professionally and empathetically.
• Ensure interactions deliver high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish Basque

English (B1)

Customer service

Problem solving

Communication

Digital tools

Flexibility

Job description

Tavrion Dynamics is seeking Customer Care Specialists to join our international team in Lisbon, supporting a leading global streaming platform. You’ll be the first point of contact for customers, handling account questions, subscriptions, payments, and technical issues with a friendly, professional approach.

You should be fluent in Spanish and Basque at C1/C2 level, have good English (B1), and enjoy solving problems in a fast-paced digital environment.