Spanish & Basque Customer Care Specialist — Lisbon

Tavrion Dynamics; Basauri; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Portuguese language classes

Company accommodation option available

Job summary

Tavrion Dynamics in Lisbon, Portugal, is hiring Customer Care Specialists to support a leading streaming platform. You’ll handle Spanish and Basque inquiries by phone, email, and chat, assist with accounts, subscriptions, payments, and technical issues, and ensure a friendly, professional service.

The role requires fluent Spanish and Basque, good English, and a customer-focused attitude. We offer a 12-month contract, rotating shifts, health insurance, flight reimbursement, and language classes.

Qualifications

• Fluent Spanish & Basque (C1/C2)
• Good English communication (B1)
• Previous customer service experience is a plus
• Excellent communication and problem-solving skills
• Comfortable with digital platforms and technology
• Positive, customer-focused, professional attitude
• Flexibility to work on a rotating schedule

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Basque

English (B1)

Customer service

Job description

Tavrion Dynamics in Lisbon, Portugal, is hiring Customer Care Specialists to support a leading streaming platform. You’ll handle Spanish and Basque inquiries by phone, email, and chat, assist with accounts, subscriptions, payments, and technical issues, and ensure a friendly, professional service.

The role requires fluent Spanish and Basque, good English, and a customer-focused attitude. We offer a 12-month contract, rotating shifts, health insurance, flight reimbursement, and language classes.