Lisbon: Spanish & Basque Streaming Care Specialist

Tavrion Dynamics; Rentería; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Free Portuguese language classes

Company accommodation

Job summary

Tavrion Dynamics in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Basque (C1/C2) with good English (B1) to join our international team. You will handle account-related questions, subscriptions, payments, and technical issues while delivering friendly, professional support.

The role is full-time (40 hours/week) with rotating 8-hour shifts, flight reimbursement, comprehensive health insurance, and free Portuguese language classes.

Qualifications

• Fluent Spanish & Basque (C1/C2).
• Good English communication (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Basque fluency

English (B1)

Customer service experience

Communication skills

Problem-solving

Tools

Digital platforms

Job description

Tavrion Dynamics in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Basque (C1/C2) with good English (B1) to join our international team. You will handle account-related questions, subscriptions, payments, and technical issues while delivering friendly, professional support.

The role is full-time (40 hours/week) with rotating 8-hour shifts, flight reimbursement, comprehensive health insurance, and free Portuguese language classes.