Spanish & Basque Customer Care Specialist — Lisbon

Cross Border Talents; Barcelona; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists for an international streaming platform. You will be the first point of contact, handling account questions, subscriptions, payments, and technical issues with a friendly, professional touch.

Fluency in Spanish and Basque (C1/C2) and English (B1) are essential, with rotating 8-hour shifts over 40 weekly hours. A 12-month contract with accommodation options and health insurance is offered to support your big

Qualifications

• Fluent Spanish & Basque (C1/C2) required.
• Good English (B1) communication skills required.
• Customer service experience is a plus.
• Comfortable with digital platforms and technology.
• Willingness to work a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish

Basque

English

Job description

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists for an international streaming platform. You will be the first point of contact, handling account questions, subscriptions, payments, and technical issues with a friendly, professional touch.

Fluency in Spanish and Basque (C1/C2) and English (B1) are essential, with rotating 8-hour shifts over 40 weekly hours. A 12-month contract with accommodation options and health insurance is offered to support your big