Lisbon Spanish & Basque Customer Care Specialist

Tavrion Dynamics; Zarauz; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Portuguese language classes

Flight ticket reimbursement

Company accommodation option available

Job summary

Tavrion Dynamics is seeking Customer Care Specialists fluent in Spanish and Basque to join an international team in Lisbon, supporting customers of a leading global streaming platform.

You’ll handle account questions, subscriptions, payments, and technical issues via phone, email, and digital channels, delivering friendly, professional service while adhering to rotating shift schedules and benefiting from a comprehensive health plan and language classes.

Qualifications

• Fluent Spanish and Basque (C1/C2).
• English basic proficiency (B1).
• Proven communication and problem-solving abilities in customer Service.
• Comfortable with digital platforms and technology.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and empathetically.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require assistance.

Skills

Spanish

Basque

English (B1)

Communication skills

Problem-solving

Customer-focused

Rotating schedule

Job description

Tavrion Dynamics is seeking Customer Care Specialists fluent in Spanish and Basque to join an international team in Lisbon, supporting customers of a leading global streaming platform.

You’ll handle account questions, subscriptions, payments, and technical issues via phone, email, and digital channels, delivering friendly, professional service while adhering to rotating shift schedules and benefiting from a comprehensive health plan and language classes.