Bilingual Spanish & Basque Customer Care Specialist Lisbon

Tavrion Dynamics; Donostia/San Sebastián; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Free Portuguese language classes

Company accommodation

Job summary

Tavrion Dynamics is seeking Customer Care Specialists to support a leading global streaming platform from Lisbon, Portugal. The role requires fluency in Spanish and Basque with solid English, handling account, billing, and technical inquiries across multiple channels.

You will troubleshoot issues, maintain empathy, and ensure high-quality customer experiences while collaborating with internal teams. The position offers a 12-month contract, full-time hours, rotating shifts, flight reimbursement,

Qualifications

• Fluent Spanish and Basque at C1/C2 level.
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable with digital platforms and technology.
• Positive, customer-focused attitude.
• Flexibility to work on a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish

Basque

English

Job description

Tavrion Dynamics is seeking Customer Care Specialists to support a leading global streaming platform from Lisbon, Portugal. The role requires fluency in Spanish and Basque with solid English, handling account, billing, and technical inquiries across multiple channels.

You will troubleshoot issues, maintain empathy, and ensure high-quality customer experiences while collaborating with internal teams. The position offers a 12-month contract, full-time hours, rotating shifts, flight reimbursement,