Bilingual Spanish & Basque Customer Care — Lisbon

Tavrion Dynamics; Irún; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Portuguese classes

Company accommodation

Job summary

Tavrion Dynamics in Lisbon is seeking a Customer Care Specialist fluent in Spanish and Basque to support a leading global streaming platform. You will handle account inquiries, subscriptions, payments, and technical issues while delivering friendly, professional service.

This role requires working full-time with 8-hour rotating shifts, 40 hours per week, and includes flight reimbursement, comprehensive health insurance, and free Portuguese classes.

Qualifications

• Fluent Spanish & Basque at C1/C2 level.
• Good English skills (B1).
• Customer service experience is a plus.
• Willingness to work rotating shifts.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish

Basque

English

Job description

Tavrion Dynamics in Lisbon is seeking a Customer Care Specialist fluent in Spanish and Basque to support a leading global streaming platform. You will handle account inquiries, subscriptions, payments, and technical issues while delivering friendly, professional service.

This role requires working full-time with 8-hour rotating shifts, 40 hours per week, and includes flight reimbursement, comprehensive health insurance, and free Portuguese classes.