Lisbon-Based Bilingual Spanish & Basque Support Specialist

Tavrion Dynamics; Pamplona; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Company accommodation option

Free Portuguese language classes

Job summary

Tavrion Dynamics is seeking Customer Care Specialists to support a leading streaming platform from Lisbon, Portugal. You will handle Spanish and Basque inquiries, assist with accounts and billing, and troubleshoot technical issues while delivering great service.

This full-time role offers a 12-month contract with a rotating schedule, 40 hours per week, and benefits including health insurance, flight reimbursement, and company accommodation options.

Qualifications

• Fluent Spanish & Basque (C1/C2) and good English (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable with digital platforms and technology.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require assistance.

Skills

Spanish

Basque

English

Customer service

Communication

Problem-solving

Digital platforms

Customer focus

Flexibility

Rotating shifts

Job description

Tavrion Dynamics is seeking Customer Care Specialists to support a leading streaming platform from Lisbon, Portugal. You will handle Spanish and Basque inquiries, assist with accounts and billing, and troubleshoot technical issues while delivering great service.

This full-time role offers a 12-month contract with a rotating schedule, 40 hours per week, and benefits including health insurance, flight reimbursement, and company accommodation options.