Bilingual Spanish & Basque Customer Support (Lisbon)

Cross Border Talents; Navarra; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, seeks Customer Care Specialists fluent in Spanish and Basque to join an international team supporting a leading global streaming platform. You will be the first contact for customers, handling account questions, subscriptions, payments, and technical issues with warmth and professionalism.

This full-time role offers 40 hours per week with 8-hour shifts on a rotating schedule Mon-Sun.

Qualifications

• Fluent Spanish & Basque (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused attitude.
• Flexibility to work on a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Fluent Spanish & Basque

Good English communication

Job description

Cross Border Talents in Lisbon, Portugal, seeks Customer Care Specialists fluent in Spanish and Basque to join an international team supporting a leading global streaming platform. You will be the first contact for customers, handling account questions, subscriptions, payments, and technical issues with warmth and professionalism.

This full-time role offers 40 hours per week with 8-hour shifts on a rotating schedule Mon-Sun.