Lisbon Spanish & Basque Customer Care Specialist

Cross Border Talents; Olite; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents is seeking a Customer Care Specialist to support a leading global streaming platform from Lisbon. You will be the first point of contact for customers, handling account questions, subscriptions, and technical issues with a friendly, professional approach.

The role requires fluency in Spanish and Basque (C1/C2) and good English (B1). A 12-month contract with 40-hour weeks and 8-hour rotating shifts is offered, plus health insurance and accommodation options.

Qualifications

• Fluent in Spanish and Basque at C1/C2 level.
• Good English communication skills at B1.
• Experience in customer service is a plus.

Responsibilities

• Provide customer support via phone, email, and digital channels.
• Assist with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and offer clear solutions.
• Handle concerns professionally with empathy.
• Ensure high-quality customer interactions and collaborate with internal teams.

Skills

Spanish & Basque fluency

English communication

Customer service experience

Problem solving

Tech/digital platforms

Tools

CRM software

Job description

Cross Border Talents is seeking a Customer Care Specialist to support a leading global streaming platform from Lisbon. You will be the first point of contact for customers, handling account questions, subscriptions, and technical issues with a friendly, professional approach.

The role requires fluency in Spanish and Basque (C1/C2) and good English (B1). A 12-month contract with 40-hour weeks and 8-hour rotating shifts is offered, plus health insurance and accommodation options.