Bilingual Spanish & Basque Customer Care - Lisbon

Cross Border Talents; Portugalete; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, seeks Customer Care Specialists fluent in Spanish and Basque to join an international team supporting a leading global streaming platform. You will handle account questions, subscriptions, billing, and technical inquiries, delivering friendly, professional service across phone, email, and digital channels.

English proficiency at B1 is required; rotating 8-hour shifts apply.

Qualifications

• Fluent in Spanish and Basque (C1/C2) and proficient in English (B1).
• Previous customer service experience is a plus.
• Comfortable using digital platforms and technology.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish

Basque

English

Customer service experience

Job description

Cross Border Talents in Lisbon, Portugal, seeks Customer Care Specialists fluent in Spanish and Basque to join an international team supporting a leading global streaming platform. You will handle account questions, subscriptions, billing, and technical inquiries, delivering friendly, professional service across phone, email, and digital channels.

English proficiency at B1 is required; rotating 8-hour shifts apply.