Lisbon-Based Spanish & Basque Customer Care Specialist

Cross Border Talents; Pamplona; On-site; EUR 12,000 - 20,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists to join an international team on a 12-month initial contract. You will work full-time (40 hours/week) with 8-hour shifts on a rotating schedule Monday to Sunday, delivering exceptional support for a leading global streaming platform.

Fluency in Spanish and Basque (C1/C2) and good English (B1) are required, with eligibility to work in Portugal.

Qualifications

• Fluent Spanish and Basque (C1/C2 level).
• Good English communication (B1).
• Previous customer service experience is a plus.
• Comfortable using digital platforms and technology.
• Willing to work a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Basque

English (B1)

Customer service

Tech-savvy

Flexible schedule

Job description

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists to join an international team on a 12-month initial contract. You will work full-time (40 hours/week) with 8-hour shifts on a rotating schedule Monday to Sunday, delivering exceptional support for a leading global streaming platform.

Fluency in Spanish and Basque (C1/C2) and good English (B1) are required, with eligibility to work in Portugal.