ServiceNow Delivery Manager: Software Engineering Lead

ES50 - JBSC Julius Baer Services (Spain) S.L.U.; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a Software Engineering Delivery Manager to oversee projects and business as usual (BAU) delivery. The role includes coordinating the local development team, managing stakeholders, and ensuring quality assurance. Ideal candidates will have strong analytical skills, excellent customer service abilities, and are expected to hold a Bachelor's degree in IT-related fields. Experience in Scrum Master roles and ServiceNow engineering will be a strong advantage.

Formación

• Strong analytical skills to evaluate complex problems and develop effective solutions.
• Customer-centric mindset and commitment to providing excellent customer service.
• Ability to negotiate effectively for mutually beneficial solutions.
• Awareness and respect for diverse backgrounds, promoting an inclusive workplace.
• Experience of at least 3 years as Scrum Master or in an equivalent role.
• Experience of at least 5 years as Software Engineer, preferably as a ServiceNow Engineer.
• Fluent written and spoken English.

Responsabilidades

• Oversight of Projects and Business as Usual (BAU) delivery.
• Coordination of the Local Development Team.
• Stakeholder Management.
• Quality Assurance.
• Risk and Resource Management.

Conocimientos

Analytical skills

Customer service

Persuasion and influencing

Negotiation

Cultural Sensitivity

Educación

Bachelor’s degree in computer science, Information Technology, or related field

Herramientas

ITIL frameworks

ITSM tools (ServiceNow)

Descripción del empleo

A leading financial services company is seeking a Software Engineering Delivery Manager to oversee projects and business as usual (BAU) delivery. The role includes coordinating the local development team, managing stakeholders, and ensuring quality assurance. Ideal candidates will have strong analytical skills, excellent customer service abilities, and are expected to hold a Bachelor's degree in IT-related fields. Experience in Scrum Master roles and ServiceNow engineering will be a strong advantage.