Senior Salesforce Consultant

Omega CRM, A Merkle Company; Carballedo; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de experiencia del cliente en Carballedo busca un Analista de Salesforce con al menos 3 años de experiencia en proyectos de implementación. Las responsabilidades incluyen análisis de requisitos, gestión del ciclo de vida de implementación y validación funcional. Ofrecen contrato permanente, horario flexible, formación en certificaciones y un entorno de trabajo que apoya el equilibrio entre la vida profesional y personal.

Servicios

Contrato permanente

Horario flexible

Plan de certificaciones

Trabajo desde casa

Retribución flexible

Seguro de salud

Desarrollo profesional

Formación

• Experiencia comprobable de 3+ años en proyectos de implementación de Salesforce.
• Conocimiento general de la arquitectura de Salesforce y mejores prácticas.
• Experiencia en metodologías ágiles (Scrum, Kanban) y gestión de backlog funcional.

Responsabilidades

• Análisis y recopilación de requisitos en interacción directa con el negocio.
• Gestión del ciclo de vida de implementación desde el descubrimiento hasta la puesta en marcha.
• Validación funcional y pruebas, gestión de UAT con usuarios clave.

Conocimientos

Pensamiento crítico

Orientación a resultados

Comunicación excelente

Gestión de equipos

Autonomía

Documentación y reporte

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.

Reponsabilities

• Analysis and requirements gathering with direct business interaction, understanding end-to-end processes and translating them into viable Salesforce solutions.
• Process modeling
• Business flows and rules
• Implementation lifecycle management : from discovery to go-live, ensuring traceability, quality, and deadline compliance.
• Functional validation and testing : defining and executing test scenarios; managing UAT with key users.
• Post-implementation support : functional support, change management, and end-user training.
• Close collaboration with technical and business teams, ensuring alignment between requirements, architecture, and deliverables.

Professional Competencies

• Critical thinking and business vision : able to question requirements, propose alternatives, and optimize processes.
• Results-oriented with a focus on delivering value to the client.
• Excellent communication with stakeholders at different levels (management, business, IT).
• Management capability in on-site environments, leading workshops, presentations, and solution validations.

Autonomy and self-management in high-demand contexts.

• Broad view of the Salesforce ecosystem, understanding impacts across clouds, integrations, and client roadmap.
• Strong documentation and reporting skills : clarity in functional deliverables and progress tracking.

Experience

• Proven experience (3+ years) in Salesforce implementation projects, preferably large-scale or multi-system.
• Experience in complex corporate projects, with multiple teams or integrations.
• Experience in agile methodologies (Scrum, Kanban) and functional backlog management.
• General knowledge of Salesforce architecture, integrations, and configuration best practices.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. xcskxlj We grow #Together.