Senior Sales Associate

Versace; la Roca del Vallès; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury fashion retailer in Cataluña is looking for a Senior Sales Associate to enhance customer relationships and drive sales. The role requires 2-3 years of retail experience, preferably in luxury, along with strong customer service skills, an eye for fashion, and the ability to thrive in a fast-paced environment. Responsibilities include maximizing sales, ensuring compliance with operational standards, and engaging with clients to cultivate loyalty. This position embodies the brand's commitment to exceptional customer experience and service.

Formación

• 2 to 3 years’ experience in retail, luxury experience preferred.
• Creative skills and an eye for fashion, demonstrating attention to detail.

Responsabilidades

• Build relationships with customers to maximize sales opportunities.
• Ensure compliance with operational and company policies.
• Capture customer data to maintain long-term relationships.

Conocimientos

Retail sales experience

Customer service

Relationship building

Attention to detail

Knowledge of fashion trends

Descripción del empleo

GV-OUTLET Barcelona La Roca

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM activities

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store and Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 2 to 3 years’ experience in retail – luxury experience preferred
• Creative skills and “eye for fashion”, attention to detail

WE’D LOVE TO SEE

• High level of knowing trends
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment and being multi-tasking
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
• Ability to work in a team

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Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.