Senior Robotic Surgery Systems Specialist (Remote)

Roche; España; A distancia; EUR 53.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Short-term incentive (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform in Europe. You will support health care professionals, start-up specialists, and field service engineers, explaining complex technical issues and driving continuous improvement in a remote role with occasional on-site work.

The position requires a biomedical/electrical/mechanical engineering background, 4+ years of robotics experience, and fluency in Portuguese, English, and

Formación

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with minimum 4 years of relevant experience, or advanced degree with minimum 2 years experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, flexible, multi-tasking and able to prioritize assignments.
• Experience with analysing technical issues and processes for continuous improvement and with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring substantial judgment and own continuous improvement projects.
• Ensure documentation/system entries are complete and up to date.
• Focus on remote support with occasional onsite training domestically and internationally.

Conocimientos

Robotics experience

Software troubleshooting

Analytical problem solving

Multi-tasking

Educación

Bachelor's/Master's in Biomedical/Electrical/Mechanical engineering

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform in Europe. You will support health care professionals, start-up specialists, and field service engineers, explaining complex technical issues and driving continuous improvement in a remote role with occasional on-site work.

The position requires a biomedical/electrical/mechanical engineering background, 4+ years of robotics experience, and fluency in Portuguese, English, and