Remote Robotic Surgery Tech Support Specialist

Hbx Group; Lérida; A distancia; EUR 48.000 - 72.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery (RAS) system and DS1 to support Health Care Professionals across Europe. You will explain complex technical issues to diverse stakeholders and collaborate with Field Service Engineers in a remote-capable role.

The position requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in Portuguese, English, and Italian.

Formación

• Bachelor’s or Master’s degree in biomedical/electrical/mechanical engineering with a minimum of 4 years of relevant experience or an advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conocimientos

Remote technical support

Robotics experience

Portuguese fluency

English fluency

Italian fluency

Software troubleshooting

Analytical problem solving

Operating room experience

Educación

Biomedical/Electrical/Mechanical engineering (Bachelor's/Master's) or medical degree with technical skills

4+ years relevant engineering experience or 2+ years with advanced degree

Herramientas

Hugo robotic system

DS1 software platform

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery (RAS) system and DS1 to support Health Care Professionals across Europe. You will explain complex technical issues to diverse stakeholders and collaborate with Field Service Engineers in a remote-capable role.

The position requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in Portuguese, English, and Italian.