Remote Technical Service Specialist - Robotic Surgery

Ruby Labs Ltd; Málaga; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 across EMEA. The role requires a strong engineering background, robotics experience, and fluency in Portuguese, English and Italian.

You will provide remote support to healthcare professionals, start-up specialists, and field engineers, with some on-site opportunities domestically and internationally. The position offers full-time employment with international responsibilities in a mission-driven

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with minimum 4 years of relevant experience or advanced degree with minimum 2 years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE; act as liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues; initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment; own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite support/training (domestic and international).
• Work hours 8:00-16:30 CET; on-call 7AM-7PM (rotating).

Skills

Robotics experience

Software troubleshooting

Technical problem solving

Education

Biomedical/electrical/mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic system and DS1 across EMEA. The role requires a strong engineering background, robotics experience, and fluency in Portuguese, English and Italian.

You will provide remote support to healthcare professionals, start-up specialists, and field engineers, with some on-site opportunities domestically and internationally. The position offers full-time employment with international responsibilities in a mission-driven