Remote Robotic Surgery Tech Specialist

Confair Group; Barcelona; Remote; EUR 37,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe, the Middle East & Africa. The role emphasizes remote help desk, escalation management, and collaboration with field teams while operating in a multinational environment.

Ideal candidates hold biomedical/electrical/mechanical engineering degrees with robotics experience and fluency in Portuguese, English, and Italian.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of experience, or advanced degree with 2+ years.
• Medical degree with technical skills is acceptable.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multitask and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and take ownership of continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training domestically and internationally.

Skills

Robotics experience

Software troubleshooting

Multilingual: Portuguese, English, ITA

Education

Bachelor’s or Master’s in Biomedical/Electrical/Mechanical Engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe, the Middle East & Africa. The role emphasizes remote help desk, escalation management, and collaboration with field teams while operating in a multinational environment.

Ideal candidates hold biomedical/electrical/mechanical engineering degrees with robotics experience and fluency in Portuguese, English, and Italian.