Remote Robotic Surgery Technical Specialist

Eaton Group

La Coruña

Remote

EUR 38,000 - 56,000

Full time

5 days ago

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Job summary

Medtronic is seeking a full-time, customer-focused Remote Technical Service Specialist for the Hugo robotic system and DS1 in the EMEA region. You will explain complex technical issues to healthcare professionals, Start-up specialists, and field engineers, across remote and occasional on-site settings.

The role requires a strong engineering background, robotics experience, and fluency in Portuguese, English, and Italian.

Qualifications

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with minimum 4 years relevant experience or advanced degree with 2 years, or a medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with ability to multitask and prioritize assignments.
Experience with analysing technical issues and processes for continuous improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
Drive escalation to resolve customer issues and initiate field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring judgment and take ownership of continuous improvement projects.
Ensure all documentation/system entries are complete promptly.
Focus on remote support with occasional onsite support/training domestically and internationally.