Senior Global Customer Success Manager — Remote & Equity

Tremendous; España; Remote; EUR 85,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Global team

Equity

Job summary

Tremendous is seeking a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll own relationships for EMEA and India, with selected accounts in other Asian markets where hours align. You’ll collaborate with the International team and work outside US hours as needed.

You’ll join a remote-first culture focused on scalable CS processes and strong client outcomes, with collaboration across Sales, Product, and Support.

Qualifications

• 4+ years in Customer Success or related role.
• Experience managing enterprise/high-value customers.
• Proven onboarding and implementation leadership.
• Strong commercial judgment and communication.
• Excellent English; residence on US East Coast, UK, or Spain.
• Willing to align with 6am–2pm ET if US-based; or local hours with US overlap.
• Ability to manage complex client relationships remotely.
• Bonus: German/French/Spanish fluency.
• Experience with SaaS, fintech, APIs, or payments.

Responsibilities

• Lead onboarding and launch planning for high-value clients.
• Own enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.
• Retain business and identify expansion.
• Coordinate across Sales, Solutions Eng., Product, Support, Ops.
• Run proactive calls during agreed hours for EMEA/India.
• Document and improve international CS processes.

Job description

Tremendous is seeking a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll own relationships for EMEA and India, with selected accounts in other Asian markets where hours align. You’ll collaborate with the International team and work outside US hours as needed.

You’ll join a remote-first culture focused on scalable CS processes and strong client outcomes, with collaboration across Sales, Product, and Support.