Senior Customer Success Team Lead - SaaS Growth

RemotePass Inc; España; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first culture

Career progression

Global team collaboration

Job summary

RemotePass is a UAE-based startup enabling remote work with a global, distributed team. We are expanding and seek a Customer Success Team Lead to support and elevate our team of Customer Success Managers, driving measurable value for clients, maximizing product adoption and maintaining account health.

As a CSM Team Lead you will drive performance, support team development, and ensure alignment with growth, retention and operational goals across the business.

Qualifications

• 5+ years in Customer Success or similar role, with 2+ years of team leadership.
• Experience managing B2B SaaS, HR-Tech, or Fintech clients in remote-first environments.
• Strong understanding of customer lifecycle, account health, and revenue expansion.
• Excellent leadership, communication, and coaching skills.
• Analytical mindset with KPI and dashboard experience.

Responsibilities

• Lead and coach a team of Customer Success Managers to meet performance targets.
• Define priorities, processes and proactive client support.
• Run regular 1:1s and feedback sessions to track performance.
• Monitor client expansion strategies and report on revenue metrics.
• Oversee account health, retention risk mitigation, and playbooks for success planning.

Job description

RemotePass is a UAE-based startup enabling remote work with a global, distributed team. We are expanding and seek a Customer Success Team Lead to support and elevate our team of Customer Success Managers, driving measurable value for clients, maximizing product adoption and maintaining account health.

As a CSM Team Lead you will drive performance, support team development, and ensure alignment with growth, retention and operational goals across the business.